We want you to be happy with your purchase!
- Full price items (including "Made to order" items) can be exchanged or refunded (minus original postage costs, if applicable)
- Sale and discounted items (including items purchased using a discount code or discount voucher) can be exchanged or returned for store credit only. These items can not be refunded. This excludes Bargain Outlet pieces. Please see below.
- Bargain Outlet pieces CANNOT be returned or exchanged. All bargain outlet sales are final.
- Garments must be unworn and undamaged with the original tags still attached.
- Please email us to arrange the return/exchange within 5 days of receiving the item. The item must be returned to us within 14 days. All return shipping costs are to be covered by the customer.
- In the case of exchanges, we will refund your initial order and the new replacement item can be purchased separately.
Simply email email@example.com with your full name, order number and the reason for returning/exchanging the product.
Return of Faulty Goods
We will repair or replace any goods that arrive at their destination faulty or damaged. To return damaged goods, please contact us within 5 days of receipt of item. The item must be returned to us within 14 days of receipt. The item must be returned with a copy of the original invoice. Please note: faulty products do not include damage incurred by the purchaser (please see Product Care).
A repair or exchange (based on our discretion) will be made on receipt of the damaged item. No costs will be associated with the repair of damaged goods. In the case that the item cannot be repaired we will send you a replacement, at our expense, in the same style/colour. In the case that the item cannot be repaired or replaced, we will offer you a full refund OR we will offer the opportunity to replace the damaged item with another item of your choosing – any difference in price will be charged or refunded accordingly.