We want you to be happy with your purchase!
- Full price items can be exchanged or refunded (minus original postage costs, if applicable)
- Sale items can be exchanged or returned for store credit only. Sale items can not be refunded.
- Garments must be unworn with the original tags still attached.
- Please email us to arrange the return/exchange within 5 days of receiving the item. The item must be returned to us within 14 days. All return shipping costs are to be covered by the customer.
- In the case of exchanges, the customer must provide a prepaid, self addressed satchel for the new item to be posted in
Simply email firstname.lastname@example.org with your full name, order number and the reason for returning/exchanging the product.
Return of Faulty Goods
We will repair or replace any goods that arrive at their destination faulty or damaged. To return damaged goods, please contact us within 5 days of receipt of item. The item must be returned to us within 14 days of receipt. The item must be returned with a copy of the original invoice. Please note: faulty products do not include damage incurred by the purchaser (please see Product Care).
A repair or exchange (based on our discretion) will be made on receipt of the damaged item. No costs will be associated with the repair of damaged goods. In the case that the item cannot be repaired we will send you a replacement, at our expense, in the same style/colour. In the case that the item cannot be repaired or replaced, we will offer you a full refund OR we will offer the opportunity to replace the damaged item with another item of your choosing – any difference in price will be charged or refunded accordingly.